Frequently Asked Questions (FAQ)
Help Center & Custom Guide
Frequently Asked Questions
Everything you need to know about custom sizing, tactile fabric swatches, production, and international delivery for Meiluoxi bespoke bay window seating.
1. Can you customize for irregular angled walls, curved bay windows, or L-shaped corners?
Yes, 100% bespoke tailoring is our core specialty. Whether your sill has non-90° trapezoid angles, architectural pillars, stepped marble edges, or curved glass radius, our Foshan atelier precision-engineers every section to match your floor plan with ±1cm accuracy.
2. How do I measure my bay window properly?
Using a steel tape measure, measure the front edge length, back wall length, and total depth of your ledge in centimeters. Take wide-angle photos showing where the ledge meets the window frames and walls, and send them to our WhatsApp.
3. Can I feel and inspect fabric samples before full production?
Yes! To ensure absolute satisfaction, once your bespoke order is placed, we can dispatch physical fabric swatch books directly to your address (courier fee covered by customer). This allows you to touch the genuine textures, feel the fabric weight, and confirm your exact color tone in your home's natural light before our master upholsterers cut a single meter of fabric.
4. How long does handcrafted production take?
Because every piece is built to order, production takes 15 to 20 business days. Before packaging, our workshop records high-definition 360° inspection videos and close-up photos of your finished sofa on our test bench for your final approval before dispatch.
5. How long does international delivery take, and are customs/taxes included?
We ship with specialized bulky furniture freight carriers:
• Singapore: 35 – 40 calendar days (15 – 20 business days bespoke fabrication + 15 – 20 days ocean freight; DDP Sea Freight, double customs clearance & taxes handled to your door).
• Malaysia: West Malaysia 30 – 40 calendar days (15 – 20 business days bespoke fabrication + 15 – 20 days bulky sea freight & clearance to door).
• Hong Kong & Macau: 3 – 7 business days (Direct overland truck freight to lobby/door).
• US, Canada, Australia & Europe: 25 – 35 business days (Dedicated DDP ocean freight).
6. How much does shipping cost?
Because each bay window cushion varies in customized length, depth, and chosen fabric density, shipping is quoted at exact carrier freight cost with zero markup. Send us your rough measurements and postal code for an instant, transparent quote.
7. How does the sofa stay securely in place on marble or wood sills?
Every Meiluoxi bay window cushion is engineered with a high-grip silicone honeycomb anti-slip base. It grips firmly to polished marble, granite, engineered hardwood, or tile without shifting or sliding, requiring no damaging adhesives, double-sided tape, or screws.
8. Are the fabric covers removable and washable? Are they pet-friendly?
Yes! All main seat cushion covers feature concealed heavy-duty zippers for effortless removal and dry cleaning. For households with pets, our 3-Way Protection Matte Fabric and Grade S Premium Microfiber are engineered for scratch resistance, water repellency, and effortless wipe-clean maintenance.
9. What is inside the cushion? Will it sag over years of use?
We utilize a proprietary 5-layer internal architecture: silicone anti-slip foundation, breathable structural lining, 45D ultra-high-resilience virgin foam core (anti-sag engineered for 10+ years), ergonomic cushioning wrap, and premium upholstery textiles. It provides medium-firm architectural support that rebounds immediately.
10. How do I get started with a bespoke consultation?
Getting started is easy and complimentary. Simply snap 2–3 photos of your window ledge, note your rough dimensions, and message our engineering team via WhatsApp, WeChat, or Email. We will provide a 3D layout consultation and transparent quote within 24 hours.
Not sure which style fits your ledge? Browse all 27 made-to-measure styles — each priced per meter and built to your exact window. To see how the workshop and the fabric library work, read our atelier and textile collection.
Still Have Questions?
Our dedicated design specialists are available 7 days a week to assist with window measurements, fabric selections, and shipping estimates.
